Are you familiar with « toxic handlers »? These are people who have the ability to « absorb » the stress triggered by crises and limit the impact of it on their colleagues.
These empathetic qualities will prove essential in the transition out of lock-down, enabling these people to:
– quickly identify colleagues in difficulty
– listen and soothe with compassion and respect
– take action around finding effective solutions
How do you recognize a toxic handler? Often-times senior managers with atypical backgrounds, they reveal themselves in adversity without trying to shine and derive their resilience from their difference.
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