Three types of managers will emerge at the end of lockdown:
– The aggressive type: he’ll discredit the difficulties experienced by everyone by demanding a focus on performance alone: « no more twiddling your thumbs, I want everyone 100% on sales. » He will come out looking brutal and will be despised by his team.
– The avoidant type: he’ll pretend that nothing happened for fear of delving into the real issues, asking « How was traffic this morning? » He’ll look like a coward and lose the confidence of his team.
– The « sensemaker »: she’ll recognize recent difficulties in order to better move forward, saying « we are going to take a moment to share our experiences and use them to improve how we function as a team. » She will be seen as an inspiring leader and will foster long-term engagement in her team.
Sensemaking is a ridge between the two valleys of performance and serenity. Only by keeping your balance can you reach the summit.
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